Shipping policy

Last updated: October 25, 2026

Where we ship

We currently ship to addresses within the United States, including P.O. boxes.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day. During launches, holidays or sales, processing may take a little longer — we'll email you if there's any delay.

Delivery time

Once shipped, orders typically arrive within 7–15 business days. In total, most orders arrive 8–18 business days after you order (1–3 days to prepare + 7–15 days in transit) — the same estimate shown on each product page. Delivery times are estimates and are not guaranteed; carrier delays, weather and peak seasons can affect them.

Shipping rates

Free tracked shipping on every order to the United States — no minimum. The shipping cost is always shown at checkout before you pay.

Order tracking

Every order ships with tracking. As soon as your order leaves our warehouse you'll receive an email with your tracking number and a link to follow your package. Tracking can take 24–48 hours to show its first update.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships. We aren't responsible for orders delivered to an incorrect address provided at checkout.

Lost, late or damaged packages

If your tracking hasn't updated for 7 business days, your package shows as delivered but you can't find it, or it arrived damaged, contact us at jduque.ecom.us@gmail.com with your order number (and photos for damaged items). We'll work with the carrier and help make it right with a replacement or refund where appropriate.

Questions

Email us at jduque.ecom.us@gmail.com — a real person will reply.