Refund policy
Last updated: October 25, 2026
30-day returns
Not happy with your order? You can return it within 30 days of delivery for a refund, as long as the item is unused, in its original condition and packaging, with all accessories included (printer, USB cable and quick-start guide).
How to start a return
- Email us at jduque.ecom.us@gmail.com with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Items sent back without first contacting us can't be accepted.
- Ship the item back with a trackable shipping method.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered — in that case we cover it.
Damaged, defective or wrong items
Please inspect your order when it arrives. If something is damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos or a short video of the issue, and we'll send a replacement or issue a full refund.
Items that can't be returned
- Used or opened paper rolls and other consumables
- Items that have been used, damaged by misuse, or are missing parts
- Gift cards
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds
We'll email you once we receive and inspect your return and let you know if the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may need extra time to post it. Original shipping charges are not refundable unless the return is due to our error.
Questions
Email us at jduque.ecom.us@gmail.com.